General Information
What are your opening hours?
Our bakery at 328 E. 75th St. is open from 10 AM to 2 PM on Monday for counter service only. We are open from Tuesday to Saturday from 10 AM to 6 PM and Sundays from 11 AM to 5 PM. Pick-ups are available from Tuesday to Saturday, 12 PM to 5:30 PM. There are no pick-ups on Sundays and Mondays.
Where is your bakery located?
We are located at 328 E. 75th St., Chicago, IL 60619, just east of the Dan Ryan.
Do you offer delivery services?
Yes, we offer delivery services within a specified radius. Please contact us for delivery availability and fees.
How can I contact the bakery?
You can contact us by phone at (773) 570-7676 or by visiting our contact page on the website.
Products and Ordering
What types of baked goods do you offer?
We offer a wide range of baked goods, including our famous caramel cakes, pies, cobblers, cupcakes, and the unique Obama Cake, which features layers of red velvet, chocolate, and yellow cake.
Can I place an order online?
Yes, you can place an order online for limited items, same-day pick-up, pre-orders, and nationwide shipping through our website.
How far in advance do I need to place a special order?
For whole cakes, we require at least 24 hours' advance notice. For custom orders and larger quantities, please send an email to brownsugarbakery75@gmail.com with the date needed, a sample picture of the cake, and the number of people you are serving. Our coordinator will reach out to confirm the order.
Do you offer catering services for events?
Yes, we offer catering services for various events, including weddings, corporate events, and parties. Please reach out to us at brownsugarbakery75@gmail.com for more details and to customize your order.
Ingredients and Dietary Information
Are your products made with organic ingredients?
We strive to use high-quality ingredients in all our products. Specific details about ingredients can be provided upon request.
Do you have gluten-free or vegan options?
While our specialty is traditional Southern desserts, we can accommodate certain dietary restrictions with advance notice. Please contact us to discuss your specific needs.
Do you accommodate food allergies?
We take food allergies seriously. Please inform us of any allergies when placing your order, and we will do our best to accommodate your needs.
Pricing and Payment
What forms of payment do you accept?
We accept cash, credit/debit cards, and online payment methods through our website.
Do you offer gift cards?
Yes, we offer gift cards that can be purchased in-store or over the phone. They make a great gift for any occasion!
Do you have any discounts or loyalty programs?
We offer seasonal promotions and specials. Follow us on social media and check our website regularly for the latest offers and updates. Instagram: @brownsugarbakeries
Shipping and Delivery
Do you ship your baked goods?
Yes, we ship select items nationwide, including our award-winning caramel cakes and German chocolate cakes. We ship on Monday, Tuesday, and Wednesday to ensure freshness.
How do I ensure my order arrives fresh?
To ensure freshness, place your order the week prior to your event. We carefully package and ship our products to maintain their quality during transit.
Still have a question? We're happy to help.
773-570-7676