First, I have to start by mentioning the AI system they use to manage incoming calls—it was actually quite engaging and refreshing, not stale at all.
I initially called because I realized I had ordered the wrong cake just before it was about to ship. I spoke with a representative and left a message, and the young lady I spoke with was kind and reassuring. She let me know they would do their best to correct the order, but couldn’t guarantee it.
Shortly after, the owner personally called me back and let me know she was able to switch my order to the cake I really wanted (Chocolate Yellow)—just in time before it shipped. That level of care and responsiveness truly stood out.
And the cake? Even better than the first one I ordered! The icing was absolutely amazing, and the cake itself was incredibly moist. It also arrived in perfect condition—no tilting like my previous order.
As someone ordering from California, I’m beyond impressed. I am officially a loyal customer! Exceptional customer service and superior product quality—I will definitely be ordering again for special occasions.
